Generation Iron is not responsible for international duties or taxes associated with purchase of GI products. The customer is responsible is all product costs, shipping costs, and duties.
Generation Iron offers flat rate shipping for all domestic packages. All deliveries will be made according to the carrier's standard procedures; therefore the shipment should arrive at all domestic locations in 3-5 business days. Our standard delivery service does not require a signature.
For orders shipped outside of the United States, delivery times vary by destination and International rates will apply. The order total does not include customs duties or international tariff taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your country import and taxation policies before ordering. Most orders should arrive within 21 days of shipment and all payments are made in US Dollars.
We do not ship on Saturdays, Sundays or Holidays. All orders placed on Saturday and Sunday will be processed that following Monday. Generation Iron charges sales tax for orders shipped only to New York recipients. Orders shipped to other states are responsible for complying with state and local tax laws.
RETURNS, REFUNDS & EXCHANGES
Please email us at firstname.lastname@example.org or call 1-646-524-6655. Make sure that you have the following information:
1. Order number
2. Your name and address, including post code
3. Contact telephone number
4. Email address
5. Reason for return (Wrong item shipped, Defective item)
For processing purposes, we require an exchange fee of $3.98. This fee applies ONLY to exchanges (i.e. request for a different size or color). You may write a check out to Generation Iron for this amount (we also accept credit card).
A representative from GI will assist you on the return policy. We will not refund any item(s) unless authorized through (email@example.com). Once approved, you must return the item(s) within 14 days of receipt in a re-sellable condition. Re-sellable condition means that the item is in its original packaging, unworn, unwashed and complete with original labels.
We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. We will only refund the price of the item to the purchaser once it is received by us. Following receipt by GI, it may take up to seven working days to credit the purchaser's account.
8275 Station Village Lane, Suite 3100
San Diego, CA 92108